FAQ

What types of products does Kibra offer?

Kibra specializes in innovative wellness and cleaning products. Our curated selection includes items such as the 6 Wheel Pressure Point Neck Massager, designed to relieve tension and promote relaxation, and a versatile Ultrasonic Cleaner that effectively restores the shine to jewelry and accessories.

How do I use the 6 Wheel Pressure Point Neck Massager?

The 6 Wheel Pressure Point Neck Massager is designed for ease of use. Simply position the device on your neck, adjust the pressure as needed, and allow the massager to work on relieving tension. It is recommended to use it for 10-15 minutes for optimal relaxation benefits.

What is the return policy for Kibra products?

Kibra has a 30-day return policy. Customers can request a return within 30 days of receiving their item, provided it is in the same condition as received, unworn or unused, with tags, and in its original packaging. A receipt or proof of purchase is also required.

How can I contact Kibra for customer support?

For customer support, you can reach us via email at kibrastore17@gmail.com or by phone at 03000897152. Our team is available to assist you with any inquiries or issues you may have.

Are there any items that cannot be returned?

Yes, certain items are non-returnable, including perishable goods, custom products, personal care goods, hazardous materials, and sale items. If you have questions about a specific item, please contact us for clarification.

How long does it take to process a refund?

Once we receive and inspect your return, we will notify you of the approval status. If approved, refunds will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.

Can I exchange a product instead of returning it?

Yes, the fastest way to obtain a different product is to return the item you have and, once the return is accepted, make a separate purchase for the new item. This ensures you receive the desired product without delay.

Is there a cooling-off period for returns in the European Union?

Yes, if the merchandise is shipped to the European Union, customers have the right to cancel or return their order within 14 days for any reason. The item must be in the same condition as received, unworn or unused, with tags, and in its original packaging.